Clinical Excellence

Service, training, and quality processes that help clinical teams use Rayvac devices confidently and effectively.

Rayvac clinical team reviewing NPWT process & device

Follow-Up

Responsive clinical support, including device checks and guidance.

Overview
  • Initial check-in within 24–48 h.
  • Planned follow-ups for comfort, seal, alarms, exudate trend.
  • Direct line to Rayvac clinical specialists.
Rounds & Access
  • Weekly rounding (in-person/virtual).
  • WhatsApp & phone for quick decisions.
  • 5-minute micro-education refreshers.
Outcome Tracking
  • Simple logs for uptime, dressing changes, seal events.
  • Trend review and action plans.

Nursing Team

Training materials and onboarding sessions for fast adoption.

Curriculum
  • Bedside in-service: setup, canister, dressing.
  • Alarm responses & leak prevention.
  • Laminated quick cards & algorithms.
Escalation & Support
  • Unit super-users (L1); Rayvac specialists (L2).
  • 24/7 guidance for complex wounds.
Competency
  • Annual refreshers & record of competency.
  • Targeted coaching by trend.

On-Site Maintenance

Maintenance programs to minimize downtime and keep care on track.

Preventive Maintenance
  • Battery health, flow/leak tests, firmware, ports.
  • IEC/ISO-aligned cleaning & logs.
Rapid Swap & Clean
  • Same/next-business-day swap for non-functioning units.
  • Loaners & spares for minimal downtime.
Documentation & Parts
  • Device history files for audit readiness.
  • Spare-parts management & service tickets.

Quality Assurance

Documented processes to sustain safe, reliable performance.

KPI Targets
  • Uptime > 98% • Seal loss < 2% • Response < 24 h.
  • Incident trend review & corrective actions.
Reviews & Reporting
  • Monthly / quarterly executive summaries & dashboards.
  • Root-cause actions & micro-education.
Compliance
  • Aligned with ISO 13485 and hospital policy.
  • Traceable maintenance, training, and incident records.
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